Support
If you have any questions, just send us an email to support@raschesspiele.dePlease do not forget to state which exact operating system you are using. The quickest way is to describe your problem or concern as precisely as possible. We only support Rasche`s Kartenspiele 4. All information about my old generations can be found here: Archive to Kartenspiele 3
You can reach us by telephone on: 030 / 746 81 999
The following are the most important steps you should know about our software:
- After downloading and unpacking, start the V4 and create your RaschID account so that you can play. ( How should I do that? )
- For tasting, you will automatically be assigned a "... Light" version. You will randomly get one of 50 pre-mixed hands to play.
- Which products currently exist: Skat Premium, Skat 10 / 10 Pro, Quick Skat 5, Doppelkopf Premium, Doppelkopf 10 / 10 Pro, Quick Doppelkopf 5, Doppelkopf Lehrgänge, Schafkopf Premium, Schafkopf 10 / 10 Pro und Quick Schafkopf 5. Read more about the differences here.
- How do I buy new products? Buy
- How to manage your purchased products, read here: product activation
Our old customers should know the following:
- With this new generation, you no longer need to keep a serial number. You create an account and only have to remember this account name. All products purchased directly are automatically assigned to your account.
If you buy products for the V4 from other dealers, you can use the serial number once. It will be assigned to your account and after that it will be invalid. The time when the customer looked for their serial number from us is finally over.
- . You usually buy a product directly in our software. After ordering, most products can be activated immediately on your computer, even though you have not yet paid. There used to be an order page on our homepage or you could send us an email. That doesn't exist anymore.
